The Print Files: Leading in Print with Susan Heaney

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Listen up to this episode of Leading in Print, with Susan Heaney, managing director of Heaney's Performance in Print, on running a print operation through a changing business landscape, on The Print Files podcast.

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In this episode Wayne Robinson, editor of Print21, and Susan Heaney, managing director of Heaney's Performance in Print, discuss inspiration, management and surviving change, during the fourth episode in our Leading in Print series for The Print Files.

The episode starts with Susan explaining her early roles in the family business and how she came to be running it. She highlights the importance of education to progress beyond real-world experience and identifies her sources of inspiration, support and advice.

Leading in Print: Susan Heaney talks to Wayne Robinson

The discussion also includes the importance of establishing and maintaining a good team while avoiding micro-managing them. Susan covers the many challenges the company has endured including global and regional financial crises and, of course, the Covid-19 pandemic. She then shares her views on the future of the print industry and the importance of being able to adapt to the constant change occurring within it.

The episode wraps up with Susan discussing the benefits of her involvement in community and industry groups, before ending with her observation that vacation time is key to maintaining her work/life balance.

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The Print Files Podcast is produced by Southern Skies Media on behalf of Print21, owned and published by Yaffa Media.

The views of the people featured on this podcast do not necessarily represent the views of Print21, Yaffa Media, or the guest’s employer. The contents are copyright by Yaffa Media.

If you wish to use any of this podcast’s audio, please contact Print21 via their website or send an email to

MC: Grant McHerron
Host: Wayne Robinson
Editor: Chris Visscher
Producer: Steve Visscher

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