Candidate of the week - Pre & Post Sales Professional, Sydney

16 February 2010

Professional goal and area of interest

Possessing a broad range of Operational and IT Support Skills and some significant achievements within Customer Service / Technical Support. Experience covers having the sole responsibility of Pre & Post Sales of Digital Printing based customer in the Middle East regio (mainly in Kingdom of Saudi Arabia). Committed to the team and the business with an excellent commercial approach to solving problems within budget, scope, timescales and process limitation. A regular contributor of ideas and solutions for changes to Post and Pre- sales process, Customer Training and quality procedures.


Skills Summary

  • A dynamic and enthusiastic Leader empowered with a wealth of Pre and Post Sale solution experience within the Digital Printing Industry.

  • Experienced in maximizing sales volume and client satisfaction, with extra ordinary ability to service and retain major key accounts.

  • Avoided loss of key accounts and significant revenue by going beyond job description to solve System Support Issues.

  • Worked with clients during preliminary presentation, presented key sales meeting analyzed needs led project implementation and provided Post Sales Technical support.

  • A visionary who empowers a team to grow, provides direction to the junior Analyst new opportunities, and distils a positive mental attitude of success and achievement in all endeavors.

  • Driven by the passion to deliver and succeed backed up with a set of professional work ethics, business practice and business acumen, providing a definitive set of differentiators in the Production Print Digital Printing market place.

  • Proven success within the Commercial, Corporate and Education sectors of the Production Print Digital Printing Industry, on many levels, thus respected within the Industry as a major contributor and competitor.

  • Self motivated and a great communicator on all levels, with strong people management skills. Strong background in Xerox Customer Training and Analytical & Problem solving skills. Ability to interact effectively in Team Environment.

  • Preparation of work and operational standards and monitoring of key performance indicators (KPI's).

  • Highly Organized and Analytical able to manage multiple projects, support issues.

  • Sound Knowledge of Appropriate industry standard Application (MS-Office, Quark Express, Photoshop).




    Full resume available upon request
    Email:  rehan_xerox@yahoo.com