Candidate of the week: Product Manager, Adelaide

EDUCATIONAL BACKGROUND (REVERSE CHRONOLOGICAL ORDER)
Higher National Diploma in Electrical & Electronics – 2000 (Degree equivalent)
Diploma in Electrical & Electronics - 1999
Malaysian Certificate of Education (SPM), St’ Anthony School, Malaysia – 1995



PROFESSIONAL EXPERIENCES
July 2006 – Jan 2011 Regional Product Manager
Heidelberg Asia Pacific
Employee: 50 (Asia Headquarter), >5,000 (in Asia Region)

Main duties:
• Responsible in product management, development and application support for Asia Pacific Region.
• Research and development of new products.
• Product management including inventory planning, faults reporting and forecasting.
• Application supports for current product.
• Marketing strategy planning.
• Provides the documentation of processes and operating procedures.
• Implementation of statistical methodologies and quality tools to monitor and control quality.
• Implementation of product training program in Asia Pacific Region.


August 2004 – June 2006 Technical Support Executive
Heidelberg (Malaysia) Sdn Bhd
Employee: 160

Main duties:
• Provide technical support and training to sales personnel on graphic films, chemicals & plates.
• Assist customers to calibrate their recording devices with our graphic films and chemicals (film only).
• Train customers in the correct usage of films & plates.
• Assist customers in trouble-shooting when problem arises.
• Joint sales calls with sales personnel.
• Organize road shows and sales promotion programs to increase sales of films & plates.
• Regular market visits to obtain first hand competitors’ pricing information and market activities.
• Manage customer relationships.
• Machine maintenance and repairing work
• New machine installation and commissioning
• Product application
• Provide support to Logistics Team in managing inventory.
• Ensure ISO procedures are strictly followed.


July 2003 – July 2004 Sales & service Engineer
SEW Eurodrive (M) Sdn Bhd
Employee: 35

Main duties:
• Designing and application of electronics & electrical control (speed control & sensor flow feedback system).
• Provide technical training to customers and follow-up with after sales service.
• Installing of equipments, repairing electrical motor, gearbox & electronics control devices.
• Commission of equipments.
• Work together with dealers of difference areas to further expand business opportunities.
• Manage customer relationships.


September 2002 – June 2003 Technical Support Executive
September 2000 – August – 2002 Service Engineer
Heidelberg (Malaysia) Sdn Bhd
Employee: 160

Main duties:
• Provide technical support and training to sales personnel on graphic films, chemicals & plates.
• Assist customers to calibrate their recording devices with our graphic films and chemicals (film only).
• Train customers in the correct usage of films & plates.
• Assist customers in trouble-shooting when problem arises.
• Joint sales calls with sales personnel.
• Organize road shows and sales promotion programs to increase sales of films & plates.
• Regular market visits to obtain first hand competitors’ pricing information and market activities.
• Manage customer relationships.
• Machine maintenance and repairing work
• New machine installation and commissioning
• Product application
• Provide support to Logistics Team in managing inventory.
• Ensure ISO procedures are strictly followed.


STRENGTHS HIGHLIGHT

• Excellent capacity to work in and understand diverse cultures; multi-lingual in oral and written in English, Mandarin and Bahasa Malaysia.
• Able to identify and capitalize market opportunities; able to successfully develop, negotiates and maintains cross-cultural relationships.
• Team player, and independent; demonstrated competencies in generating enthusiasm.



COMPUTER SKILLS

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, Chinese Word Processing Software, Adobe Designing Software, Internet, SAP, AutoCAD.


Reference


Name: Steffen Blinkenberg
Position: Regional Product Manager
Company: Heidelberg Asia Pty Ltd
Mobile: +66851558719
Relationship: Immediate Superior

Name: Glenn Plummer
Position: Senior Vice President - Consumables & Marketing (multi-functional)
Company: Heidelberg Asia Pty Ltd
Mobile: +65 9112 4560
Relationship: Department Head

Name: Bent Serritslev
Position: Managing Director
Company: Heidelberg Malaysia Sdn Bhd
Mobile: +60 12 203 3388
Relationship: Previous Superior


email.  Andy.Ng2011@yahoo.com