Crack down on counterfeit inks

Flood of fake ink cartridges prompts Roland DG to take action.

The provider of wide-format inkjet printers and printer/cutters issued a warning that individuals and businesses are promoting and selling counterfeit Eco-Sol Max ink cartridges to the Australian market, designed to look like the genuine cartridge and misleading the market. The statement says that Roland DG is “pursuing appropriate actions” over the matter.

A spokesperson from Roland DG would not discuss details of the actions, but wanted customers to exercise precaution. “It’s happening more and more and sometimes customers not aware they are buying counterfeited inks,” said the spokesperson. “We’ve bee made aware of it recently on a couple of cases so were putting the message out there.”

Roland DG also advised that fake cartridges can be harmful to both users and Roland machines. “The fraudulent cartridge looks almost identical to the genuine Eco-Sol Max cartridge, with a few minor differences, making it hard to tell them apart for the customer,” said the statement.

“The important difference to look out for is that the genuine cartridge has the ‘Roland DG Corporation’ logo. The physical packaging also differs slightly to the genuine product.”

Customers who have purchased a counterfeit cartridge are advised to contact Roland DG immediately.