Creo Sydney to service customer care for SE Asia

While the Shanghai branch of the new centre will offer support for China, Taiwan, Hong Kong and Singapore, the branch in Sydney will provide support in English for Creo customers in Australia, New Zealand, Singapore and the rest of South East Asia.

In the past customers in the Asia Pacific region contacted the Creo Response Center in Canada, but the new branch in Sydney means the support will be moved closer to home. “By setting up the Asia Pacific Customer Care Center, we will provide customized, one-stop services to different local markets across the region,” said Ivan Chen, director of the Creo Asia Pacific Customer Care Center.

A response to industry-wide pressure to improve service quality and efficiency, the aim of the new centre is to deliver faster service at a reduced cost. “Our goal is to become the number one prepress service provider in the market,” says Chen. “With the opening of the new Care Center, we are one step closer towards this goal.”