How to keep your customers satisfied
We're all familiar with fast food; but how many of you have heard of "slow food"? Terry Gallagher has some tips on how to get cooking with your business ...
The term is a movement to enjoy slowly-prepared, home-cooked meals with family and friends. That approach seems foreign to much of the business world today, which seems to feel the need for ever-increasing speed.
Your customers expect you to do more in less time at lower prices; and they want you to keep them better informed of what is happening. Mobile phones, PDAs, email, broadband and wireless internet have created expectations that you will be "always available" and that you will have an "instant answer".
However, you and your business need to find the right balance. Each of us can aim to work smarter in order to meet the ever-rising expectations of customers - not just work harder.
In printing and packaging you cannot just keep pedalling the same bike faster and faster. So how can you provide faster and more consistent turnaround for your customers' jobs?
How can you give your customers more accurate information about when their work really will be ready? How can you be more responsive to your customers while still staying sane? Can you do better than answering your customer's enquiries by saying "I'll call you back after I go down to the factory floor and check."?
Quote & Print can help you do the following:
Shop Floor Management, Employee Times and Scheduling modules
Q&P's Shop Floor Management, Employee Times and Scheduling modules can give you a faster, more accurate picture of how the work is flowing through your printing plant.
When you are on the phone with your customer or in your customer's office using a wireless internet link, you can see immediately what is happening on the factory floor and exactly where the critical jobs are up to.
Quote & Print is seeing its customers making a concerted push in using these system solutions effectively. Is your business taking advantage of these capabilities?
Internet Business-to-Business modules
The new third-generation Quote & Print Internet solution is QPONLINE.
The new QPONLINE software modules offer more flexible solutions to meet the needs of your customers and prospects. These modules can help you to strengthen your relationships with existing customers and assist your efforts to win new contracts and tenders.
Some of our customers are having great success winning these bids. One of the success factors is this when you already have one or more existing customers live with QPONLINE you have more credibility to win the next customer ... and the next ...
QPONLINE is not just a shopping cart - but part of your integrated Management Information System (MIS). This means your customers' orders are managed through your integrated Quote & Print database.
Our internet solution will enable you to handle a growing workload more efficiently. Your customers can be placing internet orders while you sleep!
The QPONLINE suite includes modules for:
Your Quote & Print distributor can advise you which of these modules will be of most benefit to your business in helping you to become more responsive to your current customers and win new business.
You can use the Quote & Print integrated Management Information System to provide your customers with the "Rapid Response" service they are expecting today. This is far preferable to running around faster and faster in ever-decreasing circles - and the powerful Q&P system may even give you time to fit in a visit to the mountains or the beach!
Perhaps you will also have time to enjoy some "slow food"!
