Jobs of the week: Customer Service Operations Coordinator

Heidelberg is currently seeking applications from enthusiastic, customer focussed, team players for the position of Customer Service  Operations Coordinator.  




The successful applicant will  play a crucial role in being  a primary contact between our customer base and customer support team across Australia for equipment servicing, breakdowns, planned maintenance work and installations.  Applicants will preferably have previous experience in the Graphic Arts Industry or a similar commercial customer service environment, providing advice and customer service to customers both internally and externally. 

The successful candidate will be customer focussed  with excellent interpersonal skills and experience in a  similar customer service role, preferebaly in the Graphic Arts or similar industry.  You will have demonstrated ability to effectively consult and liaise with internal and external customers in a courteous, friendly and helpful  manner.  You will enjoy working as part of a team, using  your initiative to make appropriate decisions to drive and deliver results for the customer support team.  Computer literacy and proficiency with the Microsoft Office suite of software programs, along with sound database experience, preferably SAP are also required.  Previous customer service experience will also be well regarded.

This position is of a permanent full time nature, based at our brand new Notting Hill office, in Melbourne.

Applications including, covering letter and resume, should be directed to :
Sarah Keating, Human Resources Advisor
sarah.keating@heidelberg.com ; (03) 9263 3211