Jobs of the week: National Customer Trainer - Education Services, Sydney

13 May 2008

At Fuji Xerox Australia Pty Ltd we are proud of our people and proud of our reputation as an ethical customer focussed supplier of leading edge technology, services and supplies. Our vision is to responsibly supply a range of innovative products and services that help organisations to share information in a commercially and environmentally efficient manner so that they can create sustainable value for their businesses.

An exciting opportunity has become available within Education Services for an energetic National Customer Trainer. In this role you will work closely with customer trainers (and their Managers) around Australia, as well as the National Technical Support Group. You will be responsible for designing, developing, delivering and evaluating customer training for FXA production solutions.

You will be responsible for:

  • Delivery of customer training and assessments (on customer sites or at the National Education Centre). Some interstate travel may be required.

  • Ensuring that Training continues to contribute to the Customer Satisfaction targets.

  • Organising product and skills training for Customer Trainers & Analysts in the FXA branches.

  • Ensuring that the Training Calendar and bookings are meeting internal & external customer requirements.

  • Conducting daily activities in a quality and environmentally responsible manner.


Your Objectives and Standards will be:

  • To ensure that all customer training is carried out in a professional and faultless manner.

  • To strive to help our customers achieve the best possible from their Fuji Xerox Solutions.

  • To maintain the highest possible standards in the training that we develop and deliver.

  • To make customer training a point of differentiation for FXA from our competitors.

  • To assist the sales and marketing force develop our business.

Person Specification

  • Certificate IV Training & Assessment (or equivalent).

  • Four to six years of technical sales support and/or industry experience.

  • Two or more years of practical digital prepress experience.

  • Experience in a Training role:

  • Ability to prepare and conduct training;

  • Ability to communicate technical information to non-technical people;

  • Excellent interpersonal skills; and

  • Excellent oral/written communication skills.

  • PC/MAC literate.


Our company offers competitive benefits and our site at Alexandria has 24 hour security parking, on-site canteen and a great team atmosphere.


Applications close: Monday 19 May 2008.

Please send your resume and cover letter to:
Calista Roeder, Human Resource Officer
546 Gardeners Road, ALEXANDRIA NSW 2015
Or Fax 9364 5127 or
Email: calista.roeder@aus.fujixerox.com   

Closing Date: Monday 19 May 2008.
Date of Issue: Friday 9 May 2008.