Koenig & Bauer launches live service app

Press manufacturer Koenig & Bauer has developed Visual PressSupport, an App-based live video streaming service for sheetfed presses and other business units.

The new streaming service enables live videos to be transmitted directly from a mobile device to the hotline technician during remote maintenance. Koenig & Bauer says the success rate of classic remote maintenance methods currently used is 80 per cent. It is expected to grow further with Visual PressSupport.

The hotline technician sees what the press operator or service technician sees on the press. The technician can be shown processes and procedures live via video and so gain a quick and comprehensive overview of the situation at the press. Koenig & Bauer says this facilitates communication, saves the need for extensive explanations and reduces the risk of misunderstandings compared to a conventional telephone call.

Both the technician on site and the hotline technician can apply markings to the still images generated live. These markers help to carry out function checks or settings on the correct part or to record the current status separately close-up. In this way, it can help to limit malfunctions or be used to transfer operating and setting aids.

In addition, the operator or technician at the press can share images from the album on their mobile device with the hotline. This can show certain press behaviour that only occurs sporadically and therefore cannot be picked up live.

Data security is guaranteed, as the hotline technician can only see the media that has been shared and no other content.

Ralf Sammeck, CEO of Koenig & Bauer Sheetfed & Group CDO, said, “Visual PressSupport is another example of the consistent implementation of our digitisation strategy. The focus is on the business benefit for our customers. Everything that contributes to higher availability and productivity and improves communication is of decisive added value for our customers.”