Letters, feedback, opinions – get it off your chest

Dear Editor,

Re: Quick printing, spy planes and Harry Brelsford –Print 21 magazine article



I enjoyed your fascinating history lesson. I started my printing life as a franchisee-to-fail 23 years ago, and have followed the Itek trail, as did Harry.



I remember well the Mac attack. I had to make a decision to upgrade my Digitek 1200 to (I think) a Digitek 1500, or go to "Desktop Publishing". Comparing 1200 dpi with 300 dpi persuaded me that "Desktop Publishing" would never work.



I also forecast that the Beatles would be a two-hit-wonder (stupid name anyway). Cartridge tapes were far better than those little compact cassette things and even had a cartridge tape player in my car (flattening the battery during a romantic music interlude) / Beta was definitely better, and I was an early taker up of this technology / and so my history of forking choices continued.



We embraced Computer-To-Plate technology in 2002, and now have our 2col and 4col GTOs. Coincidentally we are also putting a Canon ImagePRESS though some unreasonable hoops requiring it to bleed A4, duplex print, consecutively number, and collate stocks ranging from 260gsm coated to 60gsm NCR. I think it may be capable.



It has been a long, interesting and tiring road.



Harry's foray into the Cold War days, U2 flights, Gary Powers, Kennedy, Khrushchev, Bay of Pigs Invasion (this is starting to sound like Billy Joel denying arson) took me back to my adolescent days, but also caused me to view those little Itek presses in a new light. Cry Havoc, and God Bless America and all who sail with her.




Or Something.




Thank you again.


Regards,



John Horsley


Expression Group








Dear Editor,

I write to voice my extreme dissatisfaction with Adobe. After pre-ordering in September 2006 and paying them $225 I attempted to download an Adobe CS2 upgrade offer from their supplied URL.

The URL didn't work and I was informed by Adobe staff in the USA that there were problems with the download site and it would be weeks, if not months, before it would be fixed.

With no other option, I ordered and again paid for the upgrade direct from Adobe Australia.

I then started a frustrating process of getting my initial $225 payment refunded

In February of this year I spoke to an Adobe representative in Sydney who assured me he would sort out the problem.

In late March 2007 after numerous emails and phone calls to the USA, Singapore, Philippines and Sydney I was no closer to a resolution of getting my $225 back.

The final insult was that Adobe responded that my web-based complaint/enquiry had been closed as the case was resolved satisfactorily when it actually hadn't been resolved at all.

I was so incensed at this response that I notified Adobe that I intend to sue them – hang the expense, it was a matter of principle now!

After this threat Adobe eventually credited $225 to my credit card last week - over six months after I accepted their emailed upgrade offer.

I’m absolutely frustrated and furious at Adobe considering all the work I did with them when I was the National Secretariat of Quick Printers Association of Australia (QPA) - I expected better from them.

Kind regards,

Bob Fawcett


Ultra Printing, Marketing and Publishing Services










Dear Editor,


I would like to make you aware of the following concern.



I believe the PIAA have invested member’s funds wisely in developing the WWP DVD. The production has the potential to promote our industry as a valid career option for school leavers if launched successfully.



The PIAA has so far launched the DVD to industry (CEO forum) and members (Roadshows) but has failed to launch it to the key stakeholder concerned “the schools”. I believe without a suitable school launch and the DVD will gather dust on the desks of curriculum coordinators/career advisors Australia wide.



I have suggested to the PIAA that a launch involving the ATCWS would be beneficial for all concerned. The launch would generate interest around the ATC initiative apprenticeships in general and more importantly career opportunities in our industry. The launch may also secure “Printing and Graphic Communication” apprenticeship places at the college in 2008



This is a marketing opportunity going begging if as an industry we fail to target all key stakeholders in launching the DVD . The PIAA has a responsibility to maximise the ”bang of the members buck” in this a federal election year



I welcome your feedback and response from members.



Regards,



Colin Bowd











Dear Editor,


I was interested to see that in the last state election the Christian democrat Fred Nile who was standing to represent the people and workers of new South Wales had his A4 election brochures printed in Victoria.
Just an interesting observation.

Wallace Dobson


The Pressworks Printing Group

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