Prominent Melbourne printing company Lithocraft has revitalised its Prism MIS and online systems by utilising services and solutions provided by FuseIT from Brisbane. Faced with the decision of keeping Prism, Lithocraft has decided to re-invest in its front end by creating browser based entry systems for its customers, staff, and suppliers.
Nick O’Sullivan, managing director of Lithocraft, has a lot of good things to say about the venerable Prism MIS, which has been around since 1991 – but client-friendliness isn’t one of them. “Prism’s a pretty basic, production-oriented system. It has all the facts and figures and databases for our operations, but it doesn’t have the aesthetic look and feel and razzamatazz for a customer-facing interface,” O’Sullivan said.
To help his clients connect better with his company, O’Sullivan turned to Australian-owned boutique software house FuseIT, which boasts more than 25 years of experience in the printing industry and software development. FuseIT, who specialise in online and integrated solutions for the printing industry, have enabled Lithocraft to engage with their customers by providing personalised sites and functionality, empowering their customers with instant live data and reporting. Bruce Manderson of FuseIT personally met with Lithocraft staff to help with the process.
“FuseIT very much helped with the development of our software. Bruce took Prism to a more client-friendly interface, making it a lot more appealing and easier to use for our customers,” O’Sullivan said.
With FuseIT’s help, Lithocraft has created a customer interface that’s easy for end users to operate, which can be customised for each individual client’s needs. “It’s made us more modern and progressive for our customers, who look for everything to be an online solution. Using FuseIT’s skillset, we’ve been able to customise our digital solutions to each client, so that’s made us more relevant in today’s business community,” O’Sullivan said.